Claims on the quality of the purchased goods or completeness of the order are accepted by e-mail pretenziya-imodelist@mail.ru
Mandatory to the indication is :
1. Your name, contact phone number and order number
2. Article of defective or substandard position
3. Photos and description of the situation (what part is missing, according to the instructions)
4. If there is a mismatch attachment, you must specify in detail what is different from the list of goods in the invoice.
All claims for quality are sent to the manufacturers of goods, so we kindly ask you to make an application according to the above form.
We will contact You and try to resolve the issue as soon as possible.
Sincerely, the administration of the store "I-Modeler"
